Shipping & Returns
We offer the following shipping services within the United States:
- Free ground shipping on orders over $50 within the continental US
When you place an order with us, we’ll send you a confirmation email summarizing your order. When your order ships, we’ll send you a shipment confirmation email with tracking information for your order.
Orders ship within 2 business days after your order is placed via regular ground with your shipping method of choice. Shipments are from California and transit time will vary based on your distance from our facility.
If you have questions about our return policy or the shipping services that we offer, please email firstname.lastname@example.org
At this time we are not able to process orders shipping to Puerto Rico, or outside of the USA (including APO/FPO addresses).
We do not accept returns if your products have been opened, but please refer to our refund policy below.
If you received a product from Lei Back that is defective or damaged and wish to exchange it for the same item, please follow these steps:
- Email your return to: email@example.com
- Email subject should reflect your order number (i.e Order 0005)
- In the email, you must include photos of the defective or damaged product so we can see what the issue is
- Please describe the reason for your return
Once we receive your email return, we will review and reach out to you to verify your details and confirm an exchange.
What do I do if my shipment arrives damaged?
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. E-mail us at firstname.lastname@example.org with a photo of the damage, showing the cans are unusable and we will ship you a replacement product free of charge.
What do I do if I want a refund?
In the unlikely event your order arrives damaged, our return policy is only valid for 30 days from the date of purchase and only if a product is defective or damaged. If 30 days have gone by since your purchase, we can no longer offer a return. E-mail us at email@example.com with a photo of the damage.
If you’re not 100% satisfied with the products that you ordered, we will offer a full refund or exchange within 30 days of your purchase. Email firstname.lastname@example.org and we’ll respond as soon as possible.
Our regular business hours are Monday – Friday, 9:00 am to 5:00 pm. If you’d like to speak with one of our team members, please email us at email@example.com. Thank you!